Stein Mart Reviews

Used to love shopping at the brick and mortar store. Since it closed I was happy to find them online because they have some cute styles. After 4 months trying to get my purchases and then trying to get a refund for my returned items, I am absolutely dismayed! They were a complete failure on all fronts. The first blouse received was totally different than the photos and unsuitable, the second blouse was never received, then they sent me a duplicate of the first blouse! All went back and I had to contact them twice to get refunded. It finally came through less some kind of fee (I guess as there was no explanation). So I ended paying them money for receiving nothing but troubles. They have been a complete disappointment and I will never do business with then again.

a rubbish company. dont buy from them unless you are prepared for no replys, no returns, no refunds.
I wish I had read reviews before ordering as I am now stuck with a dress that doesn't fit because I can't get any response although I have tried multiple times. wish I had read reviews before ordering and been the wiser.
they now have my money and I have a dress going to the goodwill. JUST BEWARE!! YOU HAVE BEEN WARNED.

Steinmart just informed me since I did not see the discount code of: sitewide it could not be applied to my order which has not shipped yet.

When I went to the returns area it was written that only a store credit will be given and not a refund to your original form of payment …???

What is up with that negative customer service experience ???

"I have done nearly all of my shopping at a Florida Steinmart store for over 10 years. I especially liked the designer section at the front of the store. So I was so very sad when they all closed. But then they started selling online and while I wasn't fond of online shopping, I gave it a go with some leggings and brands that I had worn before. At first that worked fine. NOT NOW!
I saw overpriced items but let them keep sending me occasional texts about sales as they slowly broadened their inventory. Gradually they sent more and more texts. I was getting two a day and if I dared look at the sale, I'd get another immediately as if I'd forgotten that I had looked and said "No". They remind me every time I close the page that I forgot something or "It looks like you were eyeing this". YES I looked and decided NO!
I sent them messages that I loved their store and did not want to block them completely but please stop sending so many texts. One a week would be fine. How did they respond? No change. I again requested them to limit messages or I would be forced to unsubscribe.
Today I had three new messages BEFORE NOON!
If they don't unsubscribe me now I will BLOCK them!
After reading on this site, it's clear to me that I don't want to do business with them anymore anyway!
SR
Tip for consumers:
Refuse to give them your contact info or buy anything until or if they get the message that customers don’t want their phone filled with 30 plus text !!!
We do NOT need to be reminded that we looked at something and decided NO!! Among a dozen other things, that is insulting and aggravating!!

I bought 4 items from Steinmart.com, believing that I could return them at my local store. One of the items was unavailable, but they charged me when I placed the order (and not when shipped, like EVERY OTHER online retailer that I have ever dealt with in the last 20 years), and later gave me an in-store/online credit for the item they never provided to me. I gave them cash, they gave me an I. O. U. What-the-what is that? Then when I had to return the other 3 items, because of poor fit, their policy is to give me another I. O. U. I tried to return those items to my local store, which I discovered had recently closed down, so I had to pay for shipping them back. I am SO disappointed in Steinmart, and could never recommend them. In these days of online shopping, it is the return policy that makes all the difference. Do read it before buying from any retailer! My fault for not doing this.

Run, don't walk, away from this outfit. TERRIBLE customer service, nothing ever gets handled after many emails. Be sure to read the other review sites, I wish I had.

I prepaid for an order of 4 items in February 2021. Only received 3 of the four items. Via email they agreed to accept return/full refund of items but never did send prepaid label as promised NOR refund for the missing item. I disputed with CC company and Stein Mart said they could not refund until dispute lifted. BIG mistake, I am reopening dispute five months later because they have not followed through with ANYTHING they promised...and I NEVER received that missing item or refund for not having received it!!

In mid-April 2021 ordered 3 pairs of women's slacks. I have been sent messages that they were delivered, were not delivered, are enroute, are out of stock. Was notified had been shipped and were out of stock on the same day. Refuse to return my money (it's now mid June). Got "delivery confirmation" to someplace in Ohio (I have never lived in Ohio). Steinmart now takes the position that I need to find out who gave "the shipper" an Ohio address. Does Customer Service REALLY think I would order merchandise to be sent to a stranger? Steinmart has NO idea how the package ended up being delivered in Ohio. Sarcastically- I DIDN'T ADDRESS THE PACKAGE; THEY DID.

I cancelled a $206.90 order minutes after placing it. I spoke directly to a customer service rep and was told that the cost of my purchase would be refunded to my bank. I called back the same day to verify that the refund would go to my bank. Once again I was promised it would. However, the “refund” I received was in the form of store credit. When I called back, I was offered store credit for my purchase plus 25%. I declined.
Since May 10, the date of my regretted order placement, I have placed 15 phone calls to find out when I can expect my monetary refund.
I have been told several times that my request has been escalated to the billing department, and given the same lame excuse of not being able to transfer me to that department or that they can’t give out the phone number.
I’ve also been told repeatedly that I would hear from them in 24-48 hours. One rep said he’d call me every day to update me. Lies! Lies! Lies!
As of today’s call, I was offered 60% store credit plus the cost of my purchase. I just want my $206.90 back. Two weeks is long enough to wait.
I will call again tomorrow!!!’
I say, “buyer beware.”

As an avid Steinmart shopper i can only say Do Not Shop at the on line store. I have been dealing with a return for several months. Reaching customer service took several calls. When i finally got a person to talk to i was asked question, after question and then told i would get a gift card for my return if they approved it upon receipt of the item. I was on the phone for about 40 minutes answering questions about why i didnt like the color of the dress... was it not the same color in the picture... i was made to feel like it was my fault i bought the item. After about a month i contacted them again by email and insisted i get my money back. They finally agreed so i sent it back at my cost. Of course, i was not surprised to get an electronic gift card for their store instead of a refund. I have asked them again via email to refund my money but it has been several days. No word. This is not the SteinMart we loved. Dont shop here,